Modernize Your Contact Center with Amazon Connect + CloudHesive
Reduce costs, enhance customer experience, and scale effortlessly. With CloudHesive and Amazon Connect, you get an agile, cloud-native contact center powered by AI and built for growth.
Let’s Transform Your Contact Center
Success Stories Real Results
Companies across industries have already transformed their customer service operations with Amazon Connect and CloudHesive. Here are some of the measurable results they’ve achieved:
Care.com
Tech
Saved $300,000 annually in licensing and support. Increased CSAT scores.
University in Florida
Education
Handles 800,000 call minutes/month + 40,000 emails. Reduced wait times and abandonment rates.
Tellus
Healthcare
Regulatory compliance with automation. 40% cost savings + 20+ hours/month in manual work eliminated.
Morris Global Group
BPO
Multilingual contact center + real-time visibility. Improved service quality and operational efficiency.
The Impact You Can Expect
Lower your operating costs by up to 30%
Speed up customer response with 70% faster handling
Drive customer satisfaction up by 25%
Go live in 10 days or less
Enable remote, scalable teams
Gain insights with real-time dashboards
Why Choose CloudHesive?
As an AWS Premier Partner, CloudHesive helps organizations like yours achieve real, measurable outcomes with Amazon Connect. Our certified team works alongside you to:
- Design a seamless omnichannel customer journey
- Deploy intelligent automation with AI and bots
- Centralize operations and monitoring in one platform
- Integrate Amazon Connect with your existing CRM, ERP, or business tools
- Ensure 24/7 continuity, support, and managed services
What's included in Our Services
- Amazon Connect planning and deployment
- AI-powered bots and intelligent workflows
- Custom dashboards and real-time reporting
- Fully managed services and continuous optimization
Supercharge Amazon Connect with ConnectPath
ConnectPath is our exclusive solution that extends Amazon Connect with ready-to-use, enterprise-grade features
- Intuitive dashboards for agents and supervisors
- Workforce management and smart call routing
- Automated post-call surveys and customer feedback
- Integrated messaging: WhatsApp, email, SMS, and more
- No custom development needed
All in a single, easy-to-use interface designed to maximize agent productivity and customer experience.
Real-World Use Cases
- Companies migrating from legacy call center platforms
- Operations looking to offer multichannel support without adding headcount
- Organizations wanting to boost CSAT and NPS with AI and automation
- Contact centers dealing with seasonal or unexpected spikes in volume
- BPOs focused on efficiency, scalability, and visibility